Frequently Asked Questions
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Legitimacy & reliability
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Campaigns & offers
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Website and troubleshooting
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Payments and fees
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Customs clearance & cancellation
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Order & delivery
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Returns & refunds
LEGITIMACY
RELIABILITY
Yes, it is safe to buy from Ubuy, since it is a legit eCommerce store operating in more than 180 countries. It has been successfully delivering millions of products to customers around the globe since 2012. Many of our customer reviews on websites like Trustpilot have been positive while sometimes customers do face certain issues and we solve it ASAP. We try our best to handle every order with the utmost dedication and passion. The initial days were challenging but we have expanded our team and modernized our systems with cutting-edge technologies to overcome those challenges. Ubuy ships products from its 8 international warehouses located in the UK, USA, Japan, China, Hong Kong, Korea, and Kuwait. Some common issues that cause a delay in delivery are due to some of the reasons given below. Flight delays, bad weather, national holidays, customs clearance procedures, complex international payment procedures, technical issues like website overload, etc. We are always ready to handle such events and ensure a smooth operation even if it results in a slight delay. Use of Latest Secure Technologies The Ubuy website runs on HTTPS which is a more secure version since all communications between your browser and the website are encrypted and the transactions are more safe and secure. All your personal information is kept confidential and is protected by secured networks. Critical information is only accessible to a limited number of people, who have special access rights. In addition, the information is encrypted via Secure Socket Layer (SSL) technology and the website is scanned on a regular basis. All transactions are processed through a gateway provider and are not stored or processed on our servers. Delivery Protection and Refund We do believe in ensuring 100% customer delight for anyone who shops with us. Our payment process is online and your money is safe with us since we use advanced encryption systems. In the unlikely event of an incorrect or damaged product, you will get a full refund as per the criteria. For complete information please visit our website. If you have any doubts and queries please feel free to contact us at any time at info@ubuy.com. We are always ready and happy to help you have the best experience with us.
Campaigns and Offers
TROUBLESHOOTING
WEBSITE RELATED
PAYMENT
FEES
CANCELLATION
CUSTOMS CLEARANCE
DELIVERY
ORDER
REFUND POLICY
RETURN POLICY